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Returned Goods Policy

 

NO GOODS WILL BE ACCEPTED FOR RETURN WITHOUT PRIOR CONSULTATION

The Procedure Below MUST be Followed before any Goods can be Returned:

  • All products returned must be in good order and condition; acceptance is subject to inspection.
  • Olex Cables will accept for return, without reservation, the following;
    • Any product supplied incorrectly, and/or
    • Any product not to its given standard due to design error, faulty manufacture, damage in transit or where Olex Cables is at fault or otherwise responsible.
  • All claims to be made within 7 days of receipt of goods or as otherwise agreed in writing.
  • Olex Cables reserve the right to apply a 15% restocking fee for goods returned based on the value of the goods returned plus GST.
  • Products / lengths that will not be accepted for return are;
    • Specific manufactured to order or purchased to order product, and/or
    • Lengths cut to customer’s order- less than minimum listed;

      General wiring/flexes/data
      16mm² or less – less than 100 metre lengths
      25mm² or greater – less than 50 metre lengths
      Mains/Construction cables
      All cables – less than 50 metre lengths
      Cable Accessories
  1. For all returns, a GRA (Goods Return Authorisation) form shall be completed and faxed to the appropriate Olex Cables’ store in Auckland, New Plymouth or Christchurch. Blank copies of this form may be obtained from the Olex Cables’ outlet to which returns are intended.
  2. Olex Cables shall return the GRA form to you within two working days, by fax. This shall indicate:
    • Acceptance when issued with a GRA number and duly signed by the Branch Manager, or
    • Refusal when marked DECLINED through the body of the form and duly signed by the Branch Manager.
  3. A copy of the authorised GRA form must accompany the goods being returned. Any goods arriving without proper documentation shall be turned away at the originator’s expense.
  4. If necessary, Olex Cables reserves the right to only accept returns if forwarded to the original despatching branch. Freight costs incurred are the responsibility of the originator – unless Olex Cables is responsible for the reason for the return.
  5. The GRA is an authorisation for return and not an agreement to credit. All returns are subject to inspection.
  6. All credits will be to a specific account; i.e. no cash reimbursements.